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Mr. Plano,
          My wife and I just purchased a new 2009 Medallion Estate 5th wheel RV from your dealership, and we want you to know how we feel about our buying experience.  First. let me explain that we are selling our home and becoming full-time RVers, so we spent many months researching what type and size of RV to buy, what items we considered to be necessary, and the overall quality of what we should buy, as this would be our new home.  We traveled Monroe County, looking at various makes and models at the many dealerships.  Lastly, we arrived at your Webster location, and Karen Lippincott became our salesperson (we had actually met Karen some months before at a Dome RV show).  We were impressed from the start at the lack of high pressure sales tactics, which we were tired of experiencing at other dealers.  Karen was a fountain of information, making sure we had answers to all of our questions, and allowing us as much time as we needed to make our decisions.  We fell in love with, and decided on the McKenzie Medallion Estate, model 37SKQ.  This unit outshines all other makes and models that we had looked at.  In December last year, we decided to place our order, and met Eric Bures.  As with Karen, Eric impressed us with his professionalism and friendliness; he made us feel right at home, as if we had known him for years.
          Time seemed to drag by, then we got the call that our new RV had arrived.  On April 17, we arrived at the dealership for orientation.  Eric and Karen introduced us to Drew Vorndran, and we proceeded to be introduced to our new home.  To say that Drew is a very personable, knowledgeable young man is an understatement.  Over a 2 hour period, Drew explained all the systems and functions of our RV.  He had immediate answers to all our questions, and seemed to be very comfortable while educating us, as if he had worked on this particular RV for many years.  When our orientation was over, Drew invited us to call him any time with questions on systems or their operation.  It was comforting to hear that, as we both felt that we will most likely forget a few of the many things that Drew went over with us that day!
          After orientation, we were introduced to Dave Cosmano.  We had a veritable laundry list of items we wanted to add on or put in our new RV, and being new RVers, we sure had a lot of questions about exactly what items to purchase.  We totally occupied Dave's time for way over an hour (so much so that we made him late in picking up his son!) but Dave never complained.  He continually ran back and forth from the shelves to the parts counter, showing us items we had asked for and recommending better makes/models for us to choose from.  He also made recommendations for items that we had not realized we needed (such as a sewer hose!) to ensure that we would be ready to go when our RV was delivered.
          We have only been associated with your dealership for a few months now, but we continue to be impressed with your personnel.  We also still feel that the unit we purchased is better by far in every way than any other make we looked at.  We look forward to a long relationship with you and your staff, and we will certainly recommend Johnston RV Country to everyone we know.
 
Sincerely,
Margaret & Harold Ranous
 

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To Whom It  May Concern,

        My wife and I would like to express our most positive feelings in regards to the Johnston's RV organization. We, over the past 10 years, have purchased 4 different  units from the Johnston RV family. ( 2 used units and 2 new units ) In every case we have felt that  we were treated fairly and with respect. Pricing of the units have been extremely competitive. The quality of the products have been superior and the overall purchasing process has been well within our expectations. I would and have recommended Johnston's to friends and family.

        It is my belief that a successful business runs on the people in the organization. Johnston's has that attribute. From the minute you walk into their showroom to th day you drive off their lot with you new  unit , you are the center of attention for the strongest effort of customer satisfaction that you will experience. You will find this effort in their Sales Department, Service Department and Parts Department.

        Our sales person is Karen Lippincott. The reason I refer to her in present tense is because she is part of our retirement future. We sat and told Karen our future plans and she has helped make them come true to this point. She keeps us informed of the RV business and knows that we have another purchase in mind and when we are ready she will help us make it happen. It's nice to know that your sales person is there with you over time and not just there to collect your money and move on. Thanks Karen for you superior abilities.

        In closing, to anyone that reads this testimonial , we sincerely feel the way we have expressed our Johnston's RV experience. If you would like to communicate more on the subject, just ask Karen Lippincott for our phone number and give us a call.


        Sincerely,
        Don and Crystal Gambell

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